Privacy Policy

We collect and use information only to the extent reasonably necessary to provide psychological counseling, wellness support, booking coordination, payment processing, customer support, and secure website operations. This policy explains what information we collect, how we use it, when it may be shared, and what choices are available to you.

Effective date: April 15, 2026

Information you provide

When you submit an inquiry, booking request, email address, service note, or other contact details, we use that information to respond, schedule services, support your order, and manage ongoing communication.

Payment and order data

When you purchase a service, payment status, order references, transaction timing, and limited billing details may be shared with us by our payment provider for payment confirmation, service fulfillment, refunds, and customer support.

Basic technical data

Our systems may record basic logs such as IP address, browser type, access time, and error details to keep the website secure and functioning properly.

Service and support records

Where reasonably necessary, we may retain booking status, support correspondence, refund handling records, and service-delivery notes relevant to fulfilling an order, resolving disputes, and meeting compliance obligations.

Use of data

How we use personal information

To provide psychological counseling, wellness support, advisory sessions, or related online services
To arrange bookings, send confirmations, and handle customer support
To confirm payment, manage access, and process refund requests
To improve website security, reliability, and service quality

Data minimization

We aim to collect only what is needed

We do not intentionally request more personal information than is reasonably needed to deliver the service. Unless specifically required for a defined service purpose, we do not ask for unrelated identification documents or excessive sensitive records. If additional information is needed, we will explain why.

Sharing and retention

We do not sell personal information

We do not sell or rent your personal information. We share information only when necessary with payment processors, hosting providers, email tools, or when required by law. Information is retained only as long as reasonably needed for service delivery, legal compliance, or dispute handling.

Security

Reasonable steps are used to protect data

Access to personal information is limited to what is needed for service, support, and compliance functions
We use reasonable technical and organizational measures to reduce the risk of unauthorized access, loss, misuse, or disclosure
No website or transmission method is perfectly secure, but we work to maintain appropriate safeguards

Cookies and logs

Basic technical records may support website operations

This website may use basic cookies, local storage, or server logs to maintain session state, store required preferences, support security, and diagnose technical issues. These records are used primarily to operate and protect the website, not to sell personal information to third parties.

Your choices

You may request access, correction, or deletion

You may contact us at support@diluowei.com to request access, correction, or deletion of information you submitted
If you no longer wish to receive emails, you may use the unsubscribe option included in the message when available
If you believe your data has been handled improperly, you may also contact the relevant regulator in your jurisdiction

Contact

Questions about privacy

If you have any questions about this Privacy Policy, personal data handling, or a data request, please contact support@diluowei.com.

Policy updates

Material changes will be reflected on this page

We may update this Privacy Policy as our services, payment flows, legal obligations, or website features change. The latest version will be posted on this page with a revised effective date. Continued use of the website or purchase of services after an update means you acknowledge the updated policy.