Support email
For questions about orders, refunds, account access, or service scope, please contact us by email.
Contact
Contact Support
If you have any questions about consulting services, orders, refunds, privacy, or payments, you can reach us using the email below.
Policy and compliance
You may also use the same email for questions about privacy, terms, or personal data handling.
Payment support
If you were charged twice, paid successfully but did not receive access, or need order help, include your order number in the email.
Before you email
A few details help us respond faster
- Contact email: support@diluowei.com
- Please include the issue type, order email, and order number when available so we can assist more efficiently.
- For refunds or rescheduling, please also include the payment date and a short explanation.